Refund-policy
This Agreement was last modified on 18 February 2016.
Refund Policy for Brand-New Products
- Eligibility for Refunds
- Refund requests must be submitted within 7 calendar days from the date of purchase.
- The product should be in its original, unopened packaging and accompanied by valid proof of purchase (such as a receipt or invoice).
- Items that have been opened, used, or show signs of wear are not eligible for refunds under any circumstances.
- Initiating the Refund Process
- To start the refund process, please contact our dedicated Customer Service Team.
- Our team will guide you through the necessary requirements, including completing relevant forms and providing any additional details required to process your request.
- Product Inspection and Approval
- Once the refund request is initiated, our team will perform a thorough inspection of the returned product to verify its eligibility.
- The inspection ensures the product meets all conditions outlined in the refund policy.
- After approval, the refund process will be initiated.
- Refund Timeframe and Payment Method
- Refunds will be credited directly to your bank account within 7 business days from the date the product return is approved.
- Please note: Refunds will not be issued to the original payment method used for the purchase.
- Deductions
- A deduction of 50 to 100 AED will be applied for small items and 100 to 200 AED for large items to cover shipping costs.
- Reasons for Deductions:
- To account for shipping and logistics expenses incurred during the return process.
- To promote responsible purchasing behavior by encouraging mindful decision-making.
- Ensuring sustainable practices by minimizing unnecessary returns.
- Partial Refund Policy
- For products that are opened or used, and thus ineligible for a full refund, we may offer a partial refund based on:
- Depreciation or reduction in value.
- Evaluation of the product’s condition during inspection.
- Assistance and Support for Refund Queries
- For any questions or concerns related to refunds, our friendly Customer Support Team is always ready to assist you.
- Contact us at:+971543400225 or support@teamdubai.ae
Refund Policy for Pre-Owned and Refurbished Products
- Eligibility for Refunds
- Refund requests must be initiated within 10 calendar days of purchase.
- The product must be returned in the same condition as it was received, along with all included accessories and valid proof of purchase.
- Products that show signs of further use, damage, or alterations after delivery will be deemed ineligible for refunds.
- Initiating the Refund Process
- To start the refund process, please contact our Customer Service Team.
- Provide all necessary details, including the order number, proof of purchase, and a description of the issue, if applicable.
- The team will guide you through the steps to initiate the return and ensure a smooth process.
- Product Inspection and Approval
- Returned items will undergo a comprehensive inspection to confirm their condition matches our requirements.
- Approval for the refund will be granted only after the inspection is completed and the product is verified to be in its original state.
- Refund Timeframe and Payment Method
- Refunds will be credited to your bank account within 7 business days after the return has been approved.
- Please note: Refunds will not be processed to the original payment method used at the time of purchase.
- Deductions
- A deduction of 50 to 100 AED for small items and 100 to 200 AED for large items will be applied to cover shipping and handling fees.
- Reasons for Deductions:
- To offset the shipping and logistics costs incurred.
- To encourage responsible purchasing decisions.
- For sustainable practices to reduce unnecessary returns.
- Partial Refund Policy
- For products that are deemed partially eligible (e.g., if there are minor discrepancies such as missing accessories or visible wear), a partial refund may be granted.
- The refund amount will be determined based on the inspection report and the product’s condition.
- Non-Refundable Scenarios
- Products that are returned in a different condition from how they were sold.
- Items with custom modifications or damages caused post-delivery.
- Customer Support for Refund Queries
- For additional inquiries or assistance, feel free to reach out to our dedicated Customer Service Team.
- Contact us via Email : support@teamdubai.ae