Shipping Policy

At TEAM TELECOM, we strive to ensure that your products reach you quickly, safely, and in excellent condition. This Shipping Policy outlines the terms and processes for delivering orders to our customers.

1. Shipping Coverage

• We ship to a wide range of locations both domestically and internationally. Please check our website for the specific regions we serve.
• Delivery to remote or non-standard locations may require additional time and fees.

2. Shipping Options & Delivery Times

We offer the following shipping options to cater to your needs:

1. Standard Shipping:
   • Estimated delivery time: 3–7 business days, depending on location.
   • Available for all orders within our shipping zones.
2. Express Shipping:
   • Estimated delivery time: 2–3 business days, depending on location.
   • Additional charges apply for expedited delivery.

Note: Delivery times are approximate and may vary based on unforeseen circumstances like weather, holidays, or customs delays for international shipments.

3. Shipping Costs

• Local Orders: Shipping within the UAE is completely free of charge, regardless of the order value.

• International Orders (within the Gulf countries):
  • Shipping costs vary depending on the destination and will be calculated at checkout.
  • Additional customs duties or taxes (if applicable) are the responsibility of the customer.

4. Order Processing Times

• Orders are typically processed within 2-4 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

5. Tracking Your Shipment

• Once your order is dispatched, you will receive an email with your tracking details to monitor the delivery status.
• You can use the tracking number to view real-time updates on the shipping carrier’s website.

6. Missing or Delayed Deliveries

• If your shipment does not arrive within the estimated timeframe, please contact our Customer Service Team for assistance.
• We will work with the shipping carrier to locate and resolve any issues promptly.

7. International Shipping & Customs

• International orders may be subject to customs fees, taxes, and duties, which are the responsibility of the customer.
• Customs clearance procedures may cause delays beyond our control.

8. Contact Us

For questions or concerns regarding shipping, please contact us:

• Email: support@teamdubai.ae
• Phone: +971 54 3400225