Warranty Policy

Warranty Policy for Brand-New Products

    Warranty Coverage:

• Brand-new products are covered under a standard warranty for a duration of 12-MONTHS from the date of purchase.
• The warranty includes:
  • Manufacturing defects or flaws in workmanship.
  • Performance issues arising under normal usage conditions.
• Exclusions from the warranty:
  • Physical damage, misuse, or accidental damage.
  • Issues caused by unauthorized repairs, modifications, or improper handling.
  • Consumable parts like batteries, cables, or accessories, unless specifically stated.

   How to File a Warranty Claim

• • Customers have two options to file a warranty claim:

Option 1: Direct Claim with the Manufacturer

• The claim can be made directly to the product’s manufacturer as outlined in their warranty policy.
  • How It Works:
    • Locate the manufacturer’s contact details on the warranty card or product manual.
    • Submit your claim directly to their support team, along with required documents (e.g., proof of purchase, product serial number, etc.).
    • The manufacturer may provide options for repair or replacement depending on the case.
  • Why Choose This Option?
    • Faster resolution as it eliminates intermediary steps.
    • Direct access to authorized service centers and warranty specialists.

Option 2: Claim Through Our Business

• Customers can file their warranty claim through our business for added support and guidance.
  • How It Works:
    • Contact our Customer Support Team with the necessary documents, including:
      • Proof of purchase (e.g., receipt or invoice).
      • Detailed description of the issue, with photos or videos, if applicable.
    • Our team will:
      • Assess the claim and ensure it complies with the manufacturer’s warranty terms.
      • Act as the intermediary to handle the claim with the manufacturer on your behalf.
    • We will keep you updated on the status and assist in the repair or replacement process.

• • Why Choose This Option?
    • We manage the process, saving you the hassle of coordinating directly with the manufacturer.
    • Assistance with paperwork, communication, and any additional requirements.

   Timeline for Processing

• Warranty claims submitted through our business are typically resolved within 10–15 business days, subject to the manufacturer’s approval and response time.

   Customer Assistance

• For assistance with warranty claims, please contact our Customer Support Team via:
  • Email: support@teamdubai.ae
  • Phone: +971 54 3400225

 Warranty Policy for Pre-Owned and Refurbished Products

   Warranty Coverage

• All pre-owned and refurbished products come with a limited warranty valid for 6-MONTHS from the date of purchase.
• The warranty applies to:
  • Hardware defects or malfunctions identified during normal use.
  • Performance issues stemming from refurbishment or repairs.
• Special Condition for LCD Issues:
  • If there is any issue with the LCD display, it must be reported to our Customer Service Team within 7 calendar days of delivery.
  • Any LCD-related issues reported after this time-frame will not be covered under the warranty.

• Exclusions:
  • Wear and tear resulting from prior use.
  • Cosmetic flaws such as scratches, dents, or discoloration, unless explicitly noted at the time of purchase.
  • Damages caused by misuse, improper handling, unauthorized repairs, or modifications.

   Warranty Claim Process

To file a claim, customers must follow these steps:

1. Contact Customer Support:
   • Reach out to our Customer Service Team via email or phone.
   • Provide your proof of purchase (e.g., receipt or invoice) along with details of the product issue.
2. Submit Supporting Documents:
   • Include images or videos showing the defect or malfunction, if applicable.
3. Product Inspection:
   • The product will undergo an inspection by our team or an authorized technician to determine eligibility for warranty service.

3. Resolution Options

Based on the inspection results, the following actions will be taken:

• Repair Services: The product will be repaired to restore functionality.
• Replacement: A replacement unit may be provided if the product is deemed irreparable and falls within warranty coverage.
• Refunds: Refunds are not applicable under warranty claims but may be considered under our refund policy.

4. Processing Timeline

• Warranty claims are typically resolved within 15–20 business days from the time of claim submission and inspection.

5. Customer Assistance

• For additional questions or to file a claim, please contact our Customer Support Team:
  • Email: support@teamdubai.ae
  • Phone: +971 54 3400225

Policy Statement

At TEAM TELECOM, we are dedicated to delivering premium products and exceptional service to our valued customers. Our policies for Brand-New and Pre-Owned/Refurbished Products are designed with transparency and customer satisfaction at their core. We aim to provide a seamless experience, from the moment of purchase to any after-sales support.

Commitment to Quality

• Every product we offer, whether brand-new or pre-owned/refurbished, is carefully vetted to ensure it meets our high standards of quality.
• Brand-new items are sourced directly from reputable manufacturers to guarantee authenticity and reliability.
• Pre-owned/refurbished products undergo a thorough inspection and refurbishment process to deliver exceptional value while maintaining high performance.

Refunds & Returns

• Refund requests must be made within 7 calendar days for brand-new items and 10 calendar days for pre-owned/refurbished items.
• Products must be returned in their original packaging (or in the same condition for pre-owned/refurbished items), accompanied by valid proof of purchase.
• Refunds are processed to the customer’s bank account within 7 business days, subject to applicable deductions to cover shipping and logistics costs.

Warranty Claims

• Brand-New Products:
  • Covered under a standard warranty for 12-months.
  • Claims can be filed directly with the manufacturer or through our business, offering flexibility to suit customer convenience.
• Pre-Owned/Refurbished Products:
  • Covered under a limited warranty for 6-months.
  • Claims include coverage for hardware defects and performance issues under normal use.

Seamless Purchase Experience

• We strive to make the purchasing experience smooth and enjoyable, with detailed product information and a user-friendly interface.
• Each transaction is secure, and customers receive accurate order confirmations and receipts for every purchase.

Dedicated Customer Support

• Our Customer Service Team is always available to assist with inquiries related to refunds, returns, warranty claims, or any other concerns.
• We are committed to resolving issues promptly and ensuring a positive customer experience.
• Support channels include:
  • Email: support@teamdubai.ae
  • Phone: +971 54 3400225

By choosing TEAM TELECOM, you can trust that your purchase is backed by our unwavering commitment to quality, transparency, and customer satisfaction.